FAQs

Shipping Information

How long does shipping take?

Our shirts are printed in and shipped directly from Germany.
For Germany count 2-3 working days. Europe 5-8 working days.
Rest of the world 6-12 working days.

How is the apparel made?

To prevent any unnecessary stock we work together with a company who prints the shirts once an order is placed. They use a Direct to Garment technique ensuring your print will last a very long time. Keep in mind that the process of printing your apparel takes +/- 2 days.

Payment Information

What Payment Methods Are Accepted?

All payment methods are listed on the check out page. The options depend on the country your paying from in global we accept credit card, wire transfer, PayPal, Apple Pay, …

Orders and Returns

Do I need an account to place an order?

No, You do not need an account to place an order. You can just check out as a guest.

Who should I to contact if I have any queries?

If you have any questions, just send a mail to mail@toughloveapparel.com. You should receive an answer within 1-2 days.

How Do I Track My Order?

Once your apparel is printed and shipped you’ll receive an automated tracking link where you can follow where your package is.

How Can I Return a Product?

Items can be returned or exchanged withing 14 days of receipt. The apparel must be unworn and preferably sent back via trackable shipping. This ensures us we can follow the shipment and prevent any delays in refunding your item.